Frequently Asked Questions

Everything you need to know about Haircolor Drop

Getting Started

How does the hair color consultation work?

What photos do I need to provide?

How accurate is the AI color matching?

Is the consultation really free?

Products & Pricing

What's included in the Starter Kit?

What's the difference between one-time purchase and subscription?

Are your products safe for all hair types?

Are your products cruelty-free and vegan?

Orders & Shipping

How long does shipping take?

Do you ship internationally?

Can I track my order?

What is your return/refund policy?

Subscriptions

How do I cancel my subscription?

Can I pause my subscription?

Can I change my delivery frequency?

Can I modify my formula between deliveries?

Application & Results

How do I apply the color at home?

How long does the color last?

What if I don't like my results?

Do I need to do a patch test?

Account & Privacy

How do I create an account?

Is my personal information secure?

Can I delete my account and data?

Still have questions?

Our support team is happy to help!

Contact Us Email support@beaubar.com